Coronavirus

NWT launches 8-1-1 hotline for Covid-19 information

Last modified: April 17, 2020 at 9:29am


The Northwest Territories had so much fun launching 9-1-1, it’s doing it again. The territory now has an 8-1-1 number for help and information about Covid-19.

The NWT government launched the service on Friday, billing it as a one-stop shop for residents seeking advice about Covid-19 testing and enforcement.

Diane Thom, the health minister, said the line would “help unify our services under one portal and get our residents the help they need throughout this pandemic.”

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Calling 8-1-1 in the territory will now get you help regarding:

  • travel, self-isolation, and regional self-isolation centres;
  • enforcement (this is the number you now call to report something);
  • whether or not you should contact your health centre for a Covid-19 test (offering an equivalent of the online self-assessment tool for those who can’t access it);
  • which services are still available in your community; and
  • other questions about Covid-19, including contact details for other services as needed.

The line will run from 8am until 8pm seven days a week. Calls about enforcement are the exception – they will be routed to on-call staff 24 hours a day.

“Interpretation services will be available for those who need it,” the NWT government said in a news release.

The territory says 8-1-1 isn’t a clinical advice line (don’t call it expecting to speak to a doctor) and it can’t help you with anything to do with pharmacies.

The old toll-free numbers formerly publicized by the NWT will still work, too. However, 8-1-1 will only work within the Northwest Territories.

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If you’re outside the territory and have questions about getting back in, call 1-833-378-8297.

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