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Praise for people helping during NWT evacuations

The rainbow bothers some construction equipment near fire breaks. Photo: Submitted

Many people have stepped up to help protect communities from wildfires and support evacuees as the Northwest Territories faces a wildfire crisis.

Below are a collection of shoutouts Cabin Radio has received about some of the folks NWT residents feel deserve recognition.

If you have a shoutout that you’d like to share, please sent it to our inbox with the subject line “Shoutout” and we will publish it as soon as we can.

Once we are able, we also plan to do stories on people across NWT communities that have gone above and beyond during evacuations. If there’s anyone you think we should report on, send us an email with the subject line “Amazing” with details.

From Alsion Mccreesh to an anonymous gifter in the Walmart parking lot, in Whitecourt, Alberta :



On Saturday, in a moment of Ill-advised initiative, our five-year-old washed her sneakers in some deep water. And by washed, I mean entirely submerged them and soaked them to the core. After this, she decided that she should have stuck with dry grubby sneakers, and refused to wear the somewhat clean sopping footwear. 

A day into carrying our barefooted kid everywhere, and with her shoes showing no sign of drying out anytime soon, we caved and, on Sunday, decided to go to Walmart to buy some new ones. 

When we came back from shoe shopping, we found a grocery bag with some new kids’ clothes inside our unlocked mini-van. At first we assumed someone had simply got the wrong car and thought we should return the bag to customer service. Our van is really dirty though, and messy, and our dog was in it, which made it hard to believe anyone could mistake the vehicle for their own. And, upon closer inspection, we discovered the clothes were the right sizes for out two school-aged kids. We finally came to the conclusion that someone had seen our NWT plates (and maybe our shoeless kid) and had generously gifted us with some back-to-school shopping.

Needless to say, the kids were thrilled and we were very touched by this gesture and by the generosity of strangers. It is a strange thing indeed to receive a gift without knowing who to thank!  I was compelled to share the story because I feel we need to voice our appreciation to someone, somehow. We have also paid it forward by making a donation to the Yellowknife Women’s Society. 



(If anyone reading this did in fact misplace their back to school shopping by accidentally putting it in a maroon mini-van full of luggage and dog fur, please reach out to me and we can make this right.)

Alison's kids sporting their new, matching attire. Photo: Alison McCreesh
Alison’s kids sporting their new, matching attire. Photo: Alison McCreesh

From Terence Fowler: I would love to send a shoutout to Ian Fowler, his brother Kevin and everyone else who initially plowed the fire breaks around Yellowknife. I live in St. Catharines, Ontario, and am very proud of my nephews for their devotion to their families and their community of Yellowknife. I am of no use to the people because of where I live but I send my best wishes and know that your strength and determination will pull you through.

From Lynn Foley, executive director of Inclusion NWT: Inclusion NWT wants to thank Parkland Community Living and Supports Society in Red Deer for their generosity and support. They picked up the Inclusion NWT supported living clients and staff from Calgary after a long, late flight from Yellowknife upon the evacuation. They gave Inclusion two homes for the clients to reside in for the duration of the evacuation. They filled both fridges with food, beds and bedding for all. They drove the clients and staff around until we could rent vehicles. Parkland Class made a difficult , stressful situation so much earlier for all. Our clients enjoyed dances, pizza parties, movies and exercise classes with the Relax Crew. They get safe and comfortable. We are forever grateful and thankful! 

From Lisa Rayner: Huge shoutout to the community of Fox Creek, Alberta. They went through their own evacuation earlier in the summer and understand what we are all going through. The whole town is extremely supportive and providing us with amazing meals (pot roast dinners, eggs benedict breakfasts, etc.), friendly service, and free access to community facilities. We have been swimming almost daily at the multiplex pool and have also used the gym and running/walking track. The large off-leash dog area has been enjoyed by our two dogs and many others. The general consensus of the evacuees here is that we have all put on a little weight due to the delicious meals we are being served. The hotels are also very accommodating of all the dogs and cats and are genuinely concerned that we are all doing ok. Apparently the mayor notified all the hotels to block rooms for evacuees as soon as she heard of our evacuation order. At this point we haven’t had to pay for our hotel rooms as the daily vouchers are covering costs.

They initially started with breakfast and dinner service only, but after a couple of days the Community Hall started serving lunch as well. Evacuees are signing up daily to assist with dinner service and friendships with locals are being formed. This small community of 2,000 people has gone far above and beyond for the NWT evacuees.

From Felicia Cash: My family and I, and, I’m sure a lot of my fellow evacuees, want to send a huge thank you to Peace River for opening their town and outlying area to us all.  They are unfailingly generous, helpful and kind, and are making us feel more than welcome. Thank you so much!

From Alex Giroux: Can we add a shoutout to the NTPC crews? I know we’re always complaining about the price of power these days, but the power plant operators and system control operators have been kept the lights on in Yellowknife and other communities as best they can in some really challenging circumstances, between evacuations and road closures. I’m not looking forward to cleaning out my fridge when I get back, but I also know it would be a whole lot worse if the power had been out for the entire evacuation. 

From Debra Davis: Tonight, several people from Yellowknife and Hay River visited Choosing Change. A ranch outside of Peace River for some Equine Therapy. A wonderful opportunity. Here are my grandsons Taylor Smith (hat) and Mason Smith enjoying the horses. 



From Lesley Allen, president of Food Rescue: Food Rescue Yellowknife would like to acknowledge the kindness of Canadian Tire Yellowknife staff in helping us distribute  perishable food to  Yellowknife residents remaining in the city. Food that was removed from the Food Rescue site was placed in coolers at the Canadian Tire store’s checkout stations and offered freely to residents. We applaud the staff’s support and ingenuity.

From Joleen Bisschop: First we would like to thank the firefighters and police from Hay River for working hard to protect the community and the Hay River poultry farm. Also a special thanks to Willy from Northbound Ventures who was able to deliver our feed though these treacherous roads last night!

From John Parsons: Craig at NWT SPCA with a sore back stayed with animals overnight during the evacuation in case of urgent need to load and go, putting the animals before his personal pain. He has done so much and asked for so little.

From Christine Wenman: I’d like to send some overdue thanks to Tom McLennan, City of Yellowknife councillor. He posted his and other’s contact information on facebook and their locations (he was in Edmonton). I was trying to help a friend there and was running into limitations of what could be done from afar. He was incredibly responsive, drove across town to help, and advanced some funds to cover a hotel charge as they wouldn’t accept payment over the phone with a credit card. I’m really grateful for his support.

From David Livingstone: Thanks to Ben Nind et al for all the help they provided, from driving buses, checking homes, feeding pets, clearing fire breaks, cleaning fridges – on and on and on.

From Your nerd in Tennessee: Shoutout to my Anam Cara, Artemis, who has left her evacuated family in Edmonton and come back to Yellowknife to re-open her hotel to service the brave firefighters fighting for the survival of this city.  When the fires are finally beaten back, it will be in no small part to your efforts and your compassion.  All my love and energies, to you, and the safety of your loved ones, and the City of Yellowknife. In Brigid’s name, so mote it be.

From Sukhmanpreet “Sukham” Dhindsa: Can we please give a shoutout to all the staff who evacuated with and are taking care of all the youth who were housed at Home Base? I’d like give a special shoutout to Leesa Myers who goes above and beyond for these youth (and their babies!). You may remember Leesa from her battle with immigration (see: She has gone above and beyond to care for these youth and continues to do so. Can someone please give her Canadian citizenship already? We must keep her in Yk at all costs!

A sign outside a building in Fort Simpson thanks firefighters. Emily Blake/Cabin Radio

From Alex Steadman: I’d like the city to recognize the efforts of the RCMP. They are patrolling, rescuing pets/animals, and still doing what they does yet little recognition comes from officials. They had to send families away and gave up planned time off in order to protect the city. I’m sure that’s part of the job but I still want to give every one a handshake and say thank you. 



From Cathy Downes: Shout out to the town of Peace River and the evacuation centre here. Everyone has been absolutely wonderful from the folks at the evacuation centre, to the Rotary and Freson Bros who hosted a BBQ for evacuees and everyone in between. We’ve been staying at the High Point Inn and Suites and highly recommend! The staff has been fantastic and they’ve made exceptions for pets even though they’re not normally a pet hotel. We cannot say enough good about how well we’ve been treated and taken care of by these fine folks. They should be proud, hats off to them all!

From Matthew Miller, president of the NWT Teachers’ Association (NWTTA): Teacher organizations across the country have been reaching out to the NWTTA to offer support in a variety of ways. The Canadian Teachers’ Federation and the Saskatchewan Teachers’ Federation have offered financial support which has been directed to the United Way. To date, $10,000 has been approved for donations.

From Doug Prendergast: When I got back to my car after having dinner at West Edmonton Mall last night, I found the attached note. Another random act of kindness from someone in Edmonton.

From Terry Warner: Shout out to Lorne Browne he procured fuel to be stationed at the River.

From Linda Carman: To those that stayed behind and fed/watered lost or left behind animals, who deliver food to Elders who refused to leave, who send videos of house/yard while they still stand and who check on people and share the blessings passed along.  Thank you!

To Valleyview, Alberta, for ensuring we are welcomed, fed and housed.

To Yukon Air for patiently waiting on the tarmac in Hay River on Sunday night to ensure everyone and their animal to the last possible person got on board.  And ensuring we all had snacks and water.  Thank you to Kathy McBryan who facilitated getting crates for animals.  Thank you for nursing staff who stayed to go with clients as their families evacuated without them.  Thank you to HRHSSA (Hay River Health and Social Services) senior management team for loading luggage and Dr Wendy Ross for taking our names and getting us organized in chaos. Thank you to  Rocky Simpson for reassurance that it was going to work out.  I am sure there were many others and I apologize now for missing anyone.

Thank you to our RCMP members who stayed and watched out for loved ones in spite of communication challenges.



Praise for Zama City, Alberta, from Cathy Corrigan where some folks from Home Base and other evacuees are staying: The people here in this tiny communities of around 50 and have been outstanding. They have a lovely community garden and recreation area attached to a campground where myself (with two young hyperactive cats) and a bunch of other Yk’ers have landed. They have been so supportive, meeting my convoy party at midnight on Thursday when we arrived to get us settled, hosting a community BBQ feast for us on Sunday night, basically held us out supplying us with whatever goods we need, and essentially enveloping us into this warm, close knit community. I’m so grateful to have landed in this quiet, friendly community surrounded by nature to decompress and await the outcome of the fire risk. My cats and I are living in comfort in a glamping cabin at the campground.

From Jill Gilday: I want to give a shout out to a group that I haven’t seen recognized yet. There has been so much raving about the essential workers working night and day to save the place we all love so much, and goodness gracious, do they deserve it (I will never, ever be able to find enough words to adequately thank you all). And for nearly every essential worker that has stayed behind, there is a spouse who has evacuated their family, solo. I want to recognize all these super heroes who are staying calm for their kids in the face of deep anxiety, and quite frankly, barely safe situations. Who are answering children’s questions with patience and grace. Who have had at least one child touching them at ALL times for a week. Who packed everything their kids could ever need, but only one pair of underwear for themselves. Who have reassured, and created fun, and smiled through tears for their kids. I SEE YOU doing this incredibly challenging, thankless work. It is important. YOU are important.

From Robin Kooymans: My partner and I were away in BC for a wedding when the evacuation order was given, and my partner’s mother was alone with our cats watching our place. She had access to our car to evacuate, but what made this task seem even more daunting than it might have were the facts that our 60 or so pound canoe was strapped to the top of our car with old, finicky straps, and that she is severely asthmatic (aka not the best candidate to drive through a wildfire). We thought about having her register to be evacuated by air given these circumstances, but with two cats and little detail provided regarding flight procedures in the immediate aftermath of the evacuation order, we instead asked any friends and family in Yellowknife if they could help out via social media. 

And so, I need to give well-earned shoutouts to Jessica Bos, who put her own imminent evacuation plans aside to come to our place and take the canoe off of our car, and Ryan and Brooklyn Kooymans, who changed their own plans for evacuation to accommodate my partner’s mom. At this point I should disclose that Ryan is my cousin, and you can usually depend on family to help you in times like these, but what he and Brooklyn did for us was above and beyond. Ryan ended up driving our car all the way to High Level with my partner’s mom and our two cats as the passengers, despite surely wanting to help his family in the other car, while Brooklyn drove with her two youngsters by herself. They then further guided our car to Peace River, despite already having plans to stay in Grand Prairie. I am so grateful for these three individuals mentioned above, and also to all those who shared my post looking for help on social media.

A shoutout for Rosie and Kevin Wallington from Jocelyn Apps: Evacuees themselves from Hay River, who have helped to care for our nine chickens and five rabbits in High Level that we evacuated in our camper from Yellowknife on Friday. I am forever thankful to your continuing support.

From Anita Reiss: To the woman at the UFA in Grimshaw who bought our gas and refused to let us pay. You told us, “I know what this is like” (to be evacuated, to be threatened by wildfire). We felt your care and concern and understood your desire to help. We will not forget your kind words and act, and we have been inspired to pay it forward, in all respects, for others.

From Curtis Mercredi: A big thank you to the Town of Naicam, Saskatchewan, for allowing us to use a spot in their campground for as long as we need. The hospitality is greatly appreciated.

A shoutout for the people of Steen River, Abt., who stepped up with free fuel and water, from David Prichard.



From Dale Matheson: Shoutout to Darren Johnston. He went to my sisters home and checked it and watered our plants

From Jackie Hall: Shoutout to Kenny Ruptash and Peter Howling, Rod Brown and Marvin Robinson!!  All four have stayed in the North and offered up both assets and labour as well as a lot of their personal time and energy to assist with the fire effort. Brave and noble work being done by these guys. Residents of Yellowknife appreciate you all soooo much!

A poem for firefighters from Céo Ruairc called Flame Proof:

The fire came swiftly silent

a pack of predators

shape shifting

a many-headed dragon

black and roaring




with thunder and smoke

a rain of embers

spewing ash 

when everyone escaped in terror   

you went in 

as if flame-proof fabric were

a kind of Svalinn’s shield



as if it were ordinary

this work you do

into the surreal scene

of a landscape blanketed

grey like corrupted snow 

we have hope because   

you went in  

to slay the dragon



of our nightmares

to save our lives

our home in a wordless way

we knew it was not only

protective gear

that brought you back 

but your flame-proof heart




in the face of grief and loss

refusing to combust refined instead like diamonds

in the heat of that


impenetrable dark

From Caroline, Meghan, Abbey and Lily Newberry:
I want to shout out a few people for going above and beyond to set people’s minds at ease, provide comfort and security and peace of mind.
Chuck Depew (and crew) from Summit Air who brought us and many others to safety in a time of incredibly high stress. 
Claudio Ardilles who checked on my house, took out garbage, found a cat carrier in the middle of the night – the list goes on
Members of the RCMP – all the GALS in uniform who have reached out, checked houses, reassured me things are okay, thank you, can’t wait to see your faces at the gym again!
And of course ALL essential workers who have stayed behind to protect our community and ensure the lights are still on when we return home. We love and appreciate you all beyond words.

From Sean: Angela Hill from Canadian Red Cross at Edmonton Expo Centre treated me & others with so much care and kindness today. Her and everyone else working at Edmonton Expo Centre are so kind.

A shoutout for Veterinarians Without Borders and Wings of Rescue from Amanda Dengler: They evacuated a bunch of pets out of Yellowknife and Hay River (and possibly Fort Smith as well), two of my cats included. 



From Sandra Noel: I want to give a huge shout out to Tanya-Louise Bell, Mark Bell and family of Spruce Grove for collecting donations for Evacuees; they are formers Yellowknifers, and are going above and beyond to help people displaced from the NWT fires. Thank you Bell family of Spruce Grove for everything! 

Simon says: Derrick at Sutherland Drugs stayed behind and is running the pharmacy on his own. He is working extremely long hours with no breaks. There are many people in Yellowknife and other communities that are relying on him for health care, prescriptions, and much more.

If there is anyone in town who can help him he needs it.

From Mindy Willett: The folks in Meander River were amazing. We spent the first night (Thursday for us) in the school gym – on comfortable cots.  They had made homemade bannock and homemade blueberry jam. They made us feel so welcome – clean towels for a shower and so much kindness. Mahsi cho to the people in Meander River – a place we had driven past many times but had not stopped in. We are so grateful.

From Don Bakker:  This is for all the truckers who are hauling fuel non-stop to Yellowknife from Edmonton through the smoke and fire so the front-line workers can have fuel for all the equipment so that they are able to keep fighting the fires.  They are working tirelessly behind the scenes to keep the front line going. So next time you ever one see a long haul trucker on the road in the North take one minute to yourself and remember they quietly helped to try to save several towns. Stay as safe as possible everyone.   

From Jeffrey Tapper: Hey I am one of the tanker pilots in Yellowknife and I just wanted to say that the men and women at the air traffic control tower in Yellowknife deserve a huge shout out.  They truly are behind the scenes and get very little recognition for what they do but what I’ve seen over the last few days is pretty astonishing.  They have had to handle the largest evacuation operation in the territory’s history, all while dealing with over 20 fixed wing firefighting aircraft circling overhead, scooping out of Kam and Long lake, building fire retardant lines inside the control zone, countless helicopters moving crews and bucketing, not to mention all the ground vehicles, buses, fire trucks and fuel trucks that need to move around the airport.  They have been a huge part of getting everyone to safety, while simultaneously clearing space and allowing the fire suppression effort from the air to keep moving forward.  True professionals!

From Christina Moore in Paradise Gardens: We found a bad hot spot and were throwing water on it when they came over from the other side of the river and helped. They are the best pilots ever. I’ve watched them hover over the river all day and it’s the coolest thing to watch them line up and drop!

From Lara Savinainen: Chrystia Freeland was greeting people at the Peace River evacuation centre today. She recommended a great dog walking trail and places for our kids to play and was sitting, talking to evacuees.


Great evacuation centre in peace river. Kids spaces to play, the pool, and lots of other amenities.

From Anneka Westergreen: I evacuated with my daughter and cat on Thursday. I’m extremely privileged with the means for a commercial air ticket. I was stressed about managing on my own and was moved by the caring faces that appeared at my side along my journey, starting right at YZF. Even there I met a young woman who was in crisis, returning home after the sudden death of her partner. She pushed my stroller while I carried the cat and bags. I’m sending her care wherever she is now.
When we arrived in Vancouver we were brought by bus from the plane to the front of the airport with our belongings and told we’d have to ‘start over’ – checking in, security, etc. I was overwhelmed, along with other passengers in wheelchairs etc. Nathalie, the blonde woman in the photo, (YVR staff) said “I will help you” and stayed with me for the 3 hours it took to navigate getting to our plane. She was amazing! Speaking to Air Canada on our behalf, advocating when I was told I couldn’t bring both my cat and baby due to policy. She bought my baby snacks, gave my cat water, and held baby while I repacked my bags at security. I received over 15 emails from Air Canada with flight cancellations, re-bookings, delays and gate changes. She stayed by our side until we got on our next plane. I’ll never forget the comfort of her assistance.
Many folks need culturally appropriate support along this journey. I’m a social worker and wish I could be on the ground offering care to the folks who need assistance during evacuation and beyond. This experience may be uniquely distressing for survivors of TB evacuations, federal “Indian hospitals”, and residential schools. Folks who are ESL (NWT has 11 official languages) and otherwise experiencing oppression and discrimination, need to be supported most of all. I am amazed at the dedication of social-caring-networks, Indigenous governments, City of YK, GNWT, private businesses, and many generous individuals helping out.
These climate emergencies have me worried about the world our kids are inheriting. Caring for one another and being in connection with the land remain meaningful ways to live no matter what.

From Jackie Hall: I just wanted to shout out about Nicole Spencer who is the executive Director of the NWT SPCA. She stayed back to ensure all dogs and other animals got evacuated and now she is roaming around to find dogs that may have been left behind and feeding them. She is such a special person and gives selflessly.

From Michael Hall: I wanted to spotlight a couple of healthcare workers who were crucial in the evacuation of patients from the hospital, and stayed in Yellowknife until the very end to make sure every single patient was on a plane and safely out of town. Joel Neudorf and his mom Janie (who came out of partial-retirement to help) were there every step of the way working long hours to help keep things running.

From Sara: I want to give a shoutout to all the firefighters, first responders, people working on fire breaks, people rescuing animals, people feeding work crews, pilots flying people out, the workers at Big River, volunteers at the evacuation centres and so many more than I can name here.

The kindness of strangers has really made people come together during this time. I want to also give a shoutout to the province of Alberta for sheltering us, feeding us, and offering incredible emotional support during such a scary and unpredictable time. This won’t be forgotten. Thank you from the bottom of our hearts.

From Cornelius Carmody to High Level: I know most folks are just passing through the town on the way to bigger cities south, but me and my parents are staying here in the green zone they’ve provided for people to camp in and they’ve been phenomenal.

From Grace Osted: Don Wall owner of Canadian Helicopters, booked a Ken Borek DC3 for Acasta families. This flight took my cats too, who would have been otherwise stuck in Yellowknife as my partner is part of the Foresty helicopter crew and I am at Gahcho Kue. Big relief for us. The flight has been booked since wednesday night at least. This is the second Don Wall has booked for Acasta this year. Some of those families would have had a hard time leaving otherwise as there partners are in remote locations!

From Caitlyn Thompson: Big shoutout to KBL for chartering a aircraft for their employees, families and animals to get everyone out safely.

From Keith Horechka: I was on the extra Air Canada flight to Vancouver yesterday. Everyone at the airline was great. Baggage, food and drinks were free and the flight ticket was reasonable. Just want to give a shout out to the airline and all the airport staff.

From Katie O’Neil:

I just want to give a huge shout out to Great Slave Helicopters who evacuated their staff on a charter today with all of our pets in the seats beside us. And another huge shout out to Stephanie at Driving Force in Edmonton who was able to help get us vans to move people from Edmonton to Calgary. Stephanie used to live in Hay River and she moved heaven and earth to get us what we needed. 

From Deborah: George Bugghins, KFN member and one of the good guys that goes above and beyond! George exudes safety and calm for all of us who are associated with the KFN reserve. As the principal of Chief Sunrise Education Centre, we adore George. He’s our ‘go-to’ person who is always there for us and continues to do so through Every. Single. Crisis!

He was there for us during the flood, and now TWO wildfire evacuations. George Bugghins, we love you! MAHSI CHO! You are the best role model for our students! I am honoured to know you and call you my friend!

An anonymous shoutout for all the contractors “pulling double duties,” specifically WB Water Services.

“My boyfriend worked 11 hours yesterday delivering water to the residents of Yellowknife and the air tanker base. Don’t forget to thank the people not in uniforms. We are in this together.” 

From a Yellowknife playschool teacher: Need to give a huge shout out to people of Alberta, from the free gas and water to the road maintenance people who stopped at every pull out spot on the highway to check on people and who also offer free gas or anything we may need. They said that road crews will be on the highways to offer any assistance they need.

From Maria, Meve, Maeva, Nala and Tekillah: My brother Lauri and his best friend Vincent stayed in Yellowknife offering rides to people to the multiplex and Sir John. They have been helping out anyone they possibly can and I can’t be more proud of them! We miss them a lot already and cant wait to see them again.

Photo: They were delivering Smarties for a little boy with complex developmental needs and Smarties are the ‘golden ticket’ for him to do things.

From Katie Peterson: I have evacuated to Red Deer and wanted to let you know that they have an incredible evacuation center. There’s great signage, staff are incredibly friendly and everything is seamlessly organized. They are offering evacuees hotels for themselves and pets, free city transportation passes for the bus, free access to all city recreation centers and meal tickets that are accepted at various locations around town. In addition they are providing petsonal hygiene items and items for pets

I am so grateful for the support myself and my two dogs have received. 

From Jacqueline Mo: We can’t say enough great things about the Fort Providence community – they are so organized and keeping the minimal lines for gas running smoothly. We reached the intersection before the turn into Fort Providence just before 6pm, with the Big River Service Center up ahead, and they had community members in high-vis directing the flow of traffic (in the rain).

They’re stopping and asking each car what they need and if it’s gas, they’re divvying up the cars between the two gas stations: either sending you forward to join the Big River line, or directing some folks to turn into Fort Providence for gas at the Northern Store.

From Benjamin Israel: Shoutout to the captain of commercial flight Westjet 222 who said he won’t be taking off until all seats in the plane are occupied. Westjet is currently allocating these 10 seats. Flight is an hour behind, but it’s so good to see such caring people.“Other notes from our experience at the airport – busy but not overly disorganized despite the lack of workers. No security screening. The person at the counter said many of her colleagues did not show up today.

From Karen Costello: Please send a shoutout to my friend Edna and her manager at the Chateau Nova in Peace River. They found my husband and I a bed when all hotels were full from High Level to Peace River at midnight last night.

Shoutout to the Air Traffic Controllers in Yellowknife! They’re working long and hard to get flights in and out safely. That’s absolute professional dedication! Same for the Flight Service Specialists!”